Refund policy

Last Updated: March 2026

We are committed to making your shopping experience at SHYAMUK COUTURE as fuss-free as possible. Please read our conditions carefully.

*1. Return & Exchange Eligibility*
Items are only eligible for Return & Exchange if they fulfill the following conditions:
* The item received is different from what the customer had ordered.
* The item received is damaged or has a manufacturing defect.
* The item is missing parts or accessories mentioned on the product page.
* Note: An order can only be exchanged once.

*2. Non-Returnable Items*
The following items are strictly NOT eligible for Return & Exchange:
* Sale Collection
* Mystery Products
* Gift Cards
* Customized Products
* Shyamuk Luxury
* International Orders

*3. Mandatory Unboxing Video Requirement*
All return requests will only be processed on the basis of a PARCEL UNBOXING VIDEO. This video must clearly demonstrate:
* The unopened and undamaged packaging of the product.
* The product's original condition, without any signs of use or damage.
* The included accessories, manuals, and any other items that came with the product.
* Failure to provide an unboxing video meeting these requirements may result in the denial of your return request.

*4. Timeframes and Process*
* Request Window: Return or exchange requests must be raised within 48 hours from the date of delivery. Please WhatsApp us at (+91)-89497 86144.
* Pickup: Once confirmed by us, we will schedule a pickup within 1 to 3 business days.
* Self-Shipping: If reverse pick-up is not available at your location, you can self-ship the product to us within 5 days of raising the request. You must share the courier details with us via email or WhatsApp; products shipped after 5 days will not be considered.
* Resolution Timeline: We usually receive the returned product in 6-7 days. Upon receiving, we will issue the store credit or dispatch the exchanged product within 2 to 3 days and then the exchange or replacement product will be delivered to you within 3 to 5 business days. This entire process usually takes 10 to 15 business days.

*5. Refund & Shipping Charge Policy*
* Refund Method: We do not offer cash/bank refunds. In case of a return, the amount will be refunded in the form of store credit with validity up to one year.
* Exchange Alternatives: If an item requested for exchange is unavailable, we will provide the best possible alternative or issue store credit.
* Shipping Charges: If a product is damaged/defective or an incorrect item is shipped due to our error, we will cover all associated shipping charges. In cases where returns/exchanges are processed for other reasons, the customer will be responsible for the applicable shipping charges.

*6. Contact Support*
* Support Email: help.shyamukcouture@gmail.com
* WhatsApp: +91 89497 86144
* Return Address: 31, Amer Road, Govind Nagar East, Shankar Nagar, 302002 Jaipur RJ, India